IT Infrastructure Support Specialist

IT Infrastructure Support Specialist _ PR/072596

We are currently looking for Jnr, ambitious and driven individual to join our Client's global team in Kraków to help them to manage the local infrastructure across the organisation.
- Permanent position
- Global/ Multinational organisation

- 6,000- 8,000PLN gross + Bonus + Benefits

Main Responsibilities

• Taking part in Infrastructure projects, upgrades, changes (network hosting, devices etc.)
• Acting as a First point of contact for the business: ability to analyse the problem, gather requirements from the business, come up with the solution or escalate further to higher levels of support etc.
• Monitor the Company's IT Infrastructure Install, configure, update and maintain computer hardware operating systems and applications
• Recommend new systems and changes to improve efficiency and functionalities of IS tools
• Maintain and test service continuity plans, projects and changes applied
• Acting in accordance with compliance and global infrastructure and security policies
• Taking ongoing control over the IT KPI'sin order to identify potential threats, bottle necks and areas of improvement
• Work closely with the support teams and business to resolve complex incidents and problems
• Ability to question the status quo, propose an alternative IT solution - to improve operation of the business and/or reduce occurrence of frequent and repetitive incidents
• Troubleshooting system and network problems and diagnose and solve hardware / software faults
• Ability to follow procedural documentation
• Support the roll-out of new applications
• Respond within SLAs to reported requests and incidents
• Set up new user's accounts and profiles and deal with password issues

Main Requirements

• Degree in IT or related field
• 2- 4 years of experience in IT Infrastructure (Hardware, servers etc.)
• Network management expr (Wireless/ hosing)
• Cross- Linking Connections expr. (Krosowanie połączeń)
• Expr, in AWS and Service One will be a bonus
• Vendors management experience
• Experience supporting local OSS
• Soft skills required: Ambitious, proactive, quick- learner able to analyse the problems and suggest alternative solutions
• Ability to learn, develop in various technologies and solutions is a must
• Fluent English- spoken and written

If you would like to find out more, kindly forward your CV to kkalandyk@redsapsolutions.com and I will call you to provide you with detail overview of the position and the client. Alternatively, please contact me directly on: +44 7384467764/ Katarzyna Kalandyk.