Red is searching for a MS CRM Analyst for a client who is a leader in industrial technology located in Bloomington, MN area.
- Support of the regional sales and service units by using the CRM System and related interfaces
- 2nd level support of CRM processes for sales, service and marketing
- System administration of Microsoft CRM and different linked systems
- Analysis of errors in an interface characterized system landscape
- System- and interface monitoring
- Collaborate in a global CRM team
- Classifying and rating of requirements and demands to CRM processes
- Software testing and supporting release management
- Knowledge transfer and set up training in the region
- Experience supporting a CRM system with at least 3,000 users worldwide
- Education / Bachelors' in computer science
- Minimum 2-3 years' experience in CRM and support of sales, service and marketing processes
- Experience in technical support within a heterogeneous IT-landscape
- Experience with Microsoft CRM is a plus
- Experience with Microsoft server technologies and MS SQL database
- Willing to learn and able to catch up using additional technologies, e.g. SAP, WebMethods or MS Sharepoint
- Structured and solution-oriented approach
- Ability for an adequate communication with different stakeholders from IT and Business side
- Willingness to travel
For immediate consideration, send your updated resume to firstname.lastname@example.org
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