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SAP Support Analyst

Standort: London, England Gehalt: £30000 - £35000 per annum + Benefits
Bereich: Media & Entertainment Bereich: Festanstellung
Reference #: FR/2092_1580831065

SAP Support Analyst:

Our client, a global marketing consultancy with over 100 offices worldwide and an employee base of 50,000+ are looking for a SAP Support Analyst to join an ever-expanding internal team and become a part of their exciting journey as they expand their SAP initiatives.

Responsibilities:

Supports system users (customers) by promptly resolving their Level 2/3 issues/queries working as required with the appropriate parties for resolution.

  • Maintain appropriate log of issues/queries as put forward by markets within support software.
  • Optimize issue resolution by following production support procedures - effective, efficient, documented issue resolution.
  • Work closely within the client support team and liaise with other functional team members and/or managers in order to maintain and apply common processes.
  • Actively promote the designed processes within the organization
  • Contribute to group goals as set out in the methodology and achieve high level results - by being proactive in the approach
  • Participate in ad-hoc and on-going support and Production/Financials projects
  • Produce periodic reports

Requirements:

  • Bachelor's degree in Business Administration or Computer Science or commensurate experience
  • Previous experience in a 2nd level support role
  • Excellent Oral and Written skills
  • Able to work to tight deadlines
  • Able to take full responsibility for a tasks/tickets
  • Willing to work flexibly

Desirable:

  • Knowledge of SAP SD, MM and PS integration points.
  • Knowledge of Time Management; GRC; Travel and Expenses; Purchasing; Estimating & WBS Processes/Support
  • Experience of working within a customized SAP solution
  • Configuration experience in SAP FI/CO (not required)
  • Experience in using Remedy Management tool
  • Knowledge of all Microsoft Office Products
  • Fluent in another EU language

**Unfortunately, our client can only accept EU Nationals or ILR status individuals**

Should either you or someone you know be interested in this position, please reach out to me at frayner@redsapsolutions.com

Thanks!